Here are some answers to common order questions.
1. How much is shipping?
Shipping is always free for every product order unless specified otherwise.
2. How long does it take for an order to arrive?
This depends on the product ordered. Most items will arrive in about 2-4 weeks. WIth some occasions when products are in high demand, there will be delays due to our inability to process so many orders or temporary freezes on funds by our payment processors. But rest assured your order is in on its way. If you're still not sure, just email us and we can offer you order specific advice.
3. Can I have a tracking number?
Most of our products are delivered using a tracking code. Some smaller items are not available with tracking #s. Regardless of whether a tracking code is available for your specific order, we do offer a 100% satisfaction guarantee on all orders. That means no risk. We have you completely covered.
I ordered 2+ items, but only received one, so where's my order?
When you order multiple items at a time, they may be shipped separately as to keep the total perceived value of the order low, thus avoiding any extra duty or sales taxes added by your local Customs. You may receive one item before the next. So don't panic if you don't receive all of your items at once and they are surely on the way.
4. Why have I not received any order confirmation details?
Most times this is because our customers have accidentally entered their email in wrong. Throughout the process, we send out multiple emails, including an order confirmation and a shipping notice.
If you believe you may have entered your email wrong please contact us and we will fix it for you.
5. What is your refund policy?
We offer a 100% Satisfaction Guarantee - Which means we will refund your money if you are for any reason not satisfied with the quality of your product. We want to provide a risk-free shopping experience and trust our customers to not take advantage of us on this offer. Please refer to our Refund Policy for complete details.
In the very rare occurrence that your order is lost in transit, please contact us and we will issue a refund or resend your order. An order is considered "lost" if it has not been delivered within 60 days after the order was shipped.
6. How do I contact you?
If you have any questions that are not on this FAQ page, reach out to us through the "Contact Us" tab on the store.
Please be advised that delivery times vary and are based off your geographical location and your proximity to the nearest sorting center in your locale. Rural addresses may run to the maximum delivery time expected.
If the item is in high demand it can take us 10-20 days to re-stock the item before shipping it out in some occasions so please rest assured it's not uncommon for delays.
If you receive a wrong item, the item is damaged or defective, or the package is lost, contact us and we will re-send or arrange a partial or full refund.
Red Zapple International